Reference

How 8k8cc Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, deposit via GCash, Maya or InstaPay, and use our lobby — and how we keep that information secure.

Account data protectionGCash, Maya, InstaPay payment privacyCookie and device dataYour right to access or delete dataPhilippines-based account support
8k8cc How 8k8cc Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply technical and organisational measures to protect your account data. SSL encryption covers every page — from the login screen through to the cashout flow whether you withdraw to GCash or to a bank via InstaPay. Below are the four areas where data handling directly affects your account experience.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby are visited most. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Login uses OTP verification sent to your registered mobile number. Any change to your linked GCash or Maya wallet triggers a re-verification step before the update takes effect on your account.

Data Retention

Identity and payment records are retained as required under applicable Philippine regulations. Session logs and game history are cleared on a rolling schedule unless your account flags a dispute that requires them to stay on record.

Third-Party Sharing

We share data only with processors needed to run the platform — payment rails for GCash, Maya and InstaPay transfers, and game studios whose titles run in our lobby. No personal data is sold or rented to advertisers.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Questions about your data — requests to access, correct or remove it — go straight to our support team. We respond to privacy-related account queries through the channels below. For GCash or Maya-linked account data questions, have your registered mobile number ready so we can verify your identity before acting on any request.

Team online

Live Chat

Open the chat widget from any page in the lobby. Identify your account and state your privacy request — our team will log it immediately and follow up.

Email Support

Send your data request to our support address listed in your account dashboard. Include your registered name and the e-wallet number tied to your account.

Account Help Centre

Log in, go to Account Settings, and use the Help Centre link to submit a formal data access or deletion request directly tied to your account record.

Your Privacy Policy Questions Answered

These are the questions we hear most from account holders in the Philippines about how their data is handled. If your question is not covered here, reach us via live chat or the Help Centre in your account settings.

We collect your name, email address, mobile number and date of birth at registration. If you link a GCash or Maya wallet, we record the account reference — not your PIN or full credentials.

Your e-wallet details are passed only to the payment processor needed to clear the transaction. We do not share them with advertisers, affiliates or any unrelated third party.

Log into your account, open the Help Centre under Account Settings, and submit a data access request. You can also send the request via live chat or email support with your registered mobile number.

Yes. Submit a deletion request through the Help Centre or via email. We will remove data that is not required by applicable Philippine regulations, and confirm once the process is complete.

Payment records — including InstaPay transfer logs and GCash deposit references — are kept for as long as required under applicable local law. General session logs follow a shorter rolling retention schedule.

We use session cookies for login continuity and analytics cookies for lobby performance. You can disable non-essential cookies in your browser settings; doing so will not affect your ability to log in or make deposits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.